Senior Salesforce Administrator

As a Senior Salesforce Administrator, the role is responsible for managing the ongoing development, maintenance and support of the Salesforce platform, providing core CRM, case management and sales management capabilities to the easyJet holidays business.

Requirements

• Strong Salesforce product knowledge
• At least five years of hands-on Salesforce administration experience with Service Cloud/Experience Cloud
• Salesforce advanced administrator certification
• Strong understanding of contact centre operations and technologies, including CCaaS solutions
• Background in designing complex, scalable, best-practice solutions
• Proven experience supporting Salesforce upgrades and ensuring successful integration
• Proactive attitude to Salesforce enhancements
• Experience in defining and executing a long-term platform vision
• Understanding of triggers and Apex code
• Familiarity with data analysis and reporting tools
• Understanding of AI automation using Einstein/Agentforce
• Experience in change management and governance
• Excellent problem-solving and troubleshooting skills
• Strong stakeholder management skills
• Great interpersonal and communication skills
• Strong understanding of business priorities and decision-making skills
• Experience of mentoring more junior members of the team
• Experience of being able to manage 3rd party relationships

Benefits

• Competitive base salary
• Up to 20% bonus
• 25 days holiday
• BAYE, SAYE & Performance share schemes
• 7% pension
• Life Assurance
• Flexible benefits package
• Excellent staff travel benefits