Senior Salesforce Administrator
easyJetEngland, United Kingdom
Posted February 26, 2026
Full Time
About the Company
easyJet is Europe's leading low-cost carrier, offering a comprehensive travel experience that spans flights, car hire, hotels, and holiday packages across the continent. The company differentiates itself through its extensive network, consistently competitive fares, and a commitment to friendly, customer-centric service. easyJet’s culture—rooted in its “Orange Spirit”—encourages collaboration, innovation, and personal impact, empowering employees to shape the future of affordable travel. Together, these elements create a dynamic workplace where employees can help millions connect with what they love while advancing their careers.
Job Description
We are looking for a proactive Senior Salesforce Administrator to manage the ongoing development, maintenance and support of the Salesforce platform, which provides core CRM, case management and sales management capabilities to the easyJet holidays business.
Requirements
- 5+ years of hands-on Salesforce administration experience with Service Cloud/Experience Cloud
- Salesforce advanced administrator certification
- Strong understanding of contact centre operations and technologies, including CCaaS solutions
- Background in designing complex, scalable, best-practice solutions
- Proven experience supporting Salesforce upgrades and ensuring successful integration
- Proactive attitude to Salesforce enhancements with a deep knowledge of Salesforce products and their functionalities
- Experience in defining and executing a long-term platform vision
- Understanding of triggers and Apex code
- Familiarity with data analysis and reporting tools
- Understanding of AI automation using Einstein/Agentforce
- Experience in change management and governance
- Excellent problem-solving and troubleshooting skills
- Strong stakeholder management skills driving business engagement up to senior management levels
- Great interpersonal and communication skills
- Strong understanding of business priorities and decision-making skills
- Experience of mentoring more junior members of the team
- Experience of being able to manage 3rd party relationships
Benefits
- Competitive base salary
- Up to 20% bonus
- 25 days holiday
- BAYE, SAYE & Performance share schemes
- 7% pension
- Life Assurance
- Flexible benefits package
- Excellent staff travel benefits
