Customer & Quality Systems Manager
EatonMichigan, United States
Posted March 20, 2026
113000 - 165000 USD
Full Time
About the Company
Eaton is an intelligent power management company focused on improving quality of life and environmental sustainability. Specializing in power management solutions for various industries including aerospace, automotive, and manufacturing, Eaton leverages electrification and digitalization to accelerate the transition to renewable energy. The company is committed to ethical business practices, sustainability, and equal employment opportunities.
Job Description
The Customer & Quality Systems Manager will develop, optimize, and govern quality systems and processes for internal and external stakeholders, providing technical direction to Quality Engineers and Operations teams. The role requires strategic thinking, leadership, and strong communication skills.
Requirements
- Develop, optimize, and govern quality systems and processes
- Provide high-level technical direction to Quality Engineers and Operations teams
- Ensure alignment with customer, industry, and internal requirements
- Lead cross-site integration of Quality System processes
- Establish targets for Eaton-Zero Defect Plan (EZDP)
- Responsible for quality contract reviews and implementation
- Communicate directly with customers to clarify requirements, address quality concerns, and support issue resolution
- Lead second and third-party audits
- Oversight of escape management activity
- Global RCCA communication and lessons learned sharing
- Monitoring and directing Return Material Processing
- Repair Station (FAA Part 145)
Benefits
- Health and Welfare benefits
- Retirement benefits
- Paid time away from work
- Unpaid time away from work