Senior Network & Telecoms Support Analyst

Ebury is seeking a Senior Network & Telecoms Support Analyst to lead the design, implementation, and support of our critical networks and communications infrastructure. The role will involve taking ownership of complex technical projects, mentoring junior team members, and ensuring high availability, security, and scalability of our stack.

Requirements

• 4+ years of experience in a Network Engineering and VoIP/Telephony role
• Networking Mastery: Expert-level configuration of Meraki stacks (MX/MS/MR), Fortinet Firewalls, and extensive VPN tunneling experience
• Ticket and Project management: Experience using ticket and project management systems such as Jira
• Telephony Expertise: Knowledge of SIP, PBX administration, and call flow/IVR design across platforms like Avaya, Genesys, Yeastar, or Vonage
• Systems Knowledge: Strong proficiency in Linux administration and FreeRadius for network authentication
• Cloud Experience: Practical experience managing resources, networks and security rules within AWS
• OS Agnostic: Ability to support mixed environments (Windows, Mac OS, Chrome OS) at an admin level
• Communication: Ability to explain complex technical issues to non-technical stakeholders

Benefits

• Competitive Starting Salary with an annual discretionary bonus
• Dedicated Mentorship: Learn directly from experienced managers who are invested in your success
• Cutting-Edge Technology: Leverage state-of-the-art tailor-made tools and systems that enable you to perform at your best
• Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits