Gift Card Support Specialist

We are looking for a Client Support Specialist to join our Support & Program Services team. In this role, you will be at the center of our merchant experience helping new merchants get up and running, supporting their ongoing gift card programs, and working closely with our POS partners to deliver a seamless white-label solution.

Requirements

• Onboard new merchants by configuring accounts, setting up store locations, and ensuring accurate data entry across internal systems and POS integrations.
• Support merchants transitioning to eCard Systems from other providers, coordinating a smooth migration experience.
• Serve as a primary point of contact for merchant and partner support inquiries, troubleshooting gift card and technical issues promptly and professionally.
• Collaborate with our Operations, Production, Finance, and Technical teams to resolve customer problems end-to-end.
• Provide dedicated support to POS partners who resell our gift card solution as a white-label product, ensuring their merchants receive excellent service.
• Participate in a rotating on-call schedule to handle urgent after-hours support requests.

Benefits

• 401k Matching
• Retirement Plan