Customer/Merchant Support Specialist
Fresh PrintsPhilippines
Posted May 18, 2026
Full Time
About the Company
Intelligems is a profit optimization platform that helps e-commerce businesses succeed.
Job Description
We're looking for a Customer/Merchant Support Specialist to help our e-commerce clients understand, utilize, and troubleshoot our testing platform. You'll report to the Support & Implementation Manager and communicate with customers daily via email, Slack, and chat to resolve issues and deliver an outstanding customer experience.
Requirements
- Proven experience in customer/merchant support or a related role
- Excellent communication and problem-solving skills
- Ability to multitask, stay organized, and manage time effectively
Benefits
- Competitive salary
- Flexible vacation and PTO
- Equity packages