Technical E-commerce Support Specialist

We're looking for a Technical E-commerce Support Specialist to help our e-commerce clients understand, utilize, and troubleshoot our testing platform.

Requirements

• Deliver a best-in-class customer experience
• Troubleshoot technical issues
• Become a product expert
• Manage 20–30 open customer conversations
• Own follow-ups and ensure all tickets are resolved in a timely manner
• Collaborate with internal teams
• Spot trends in support issues
• Contribute to internal knowledge-sharing

Benefits

• Competitive salary
• Flexible vacation and PTO