We're looking for a Technical E-commerce Support Specialist to help our e-commerce clients understand, utilize, and troubleshoot our testing platform.
Requirements
- Deliver a best-in-class customer experience
- Troubleshoot technical issues
- Become a product expert
- Manage 20–30 open customer conversations
- Own follow-ups and ensure all tickets are resolved in a timely manner
- Collaborate with internal teams
- Spot trends in support issues
- Contribute to internal knowledge-sharing
Benefits
- Competitive salary
- Flexible vacation and PTO