Merchant Support Specialist

We are looking for a Merchant Support Specialist to help our e-commerce clients understand, utilize, and troubleshoot our testing platform. The role involves delivering a best-in-class customer experience, troubleshooting technical issues, and becoming a product expert. The ideal candidate will have proven experience in merchant support, customer support, or a related role, excellent communication and problem-solving skills, and be comfortable wearing many hats and juggling priorities.

Requirements

• Proven experience in merchant support, customer support, or a related role
• Proven experience in e-commerce, SaaS, or analytics
• Excellent communication and problem-solving skills
• Familiarity with tools like Tableau, Looker, SQL, or BI platforms is a bonus

Benefits

• Competitive salary and equity packages
• Flexible vacation and PTO