Desktop Support Engineer
ECILondon, England, United Kingdom
Posted October 2, 2025
Full Time
About the Company
ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations.
Job Description
ECI is seeking a Desktop Support Engineer to provide end-user desktop support to multiple users running Windows, Exchange and Office 365 environments. The successful candidate will provide desktop support and end-user server administration for all client issues while responding to Level 1 and 2 service tickets.
Requirements
- Excellent communication skills
- Excellent prioritization skills
- Bachelor’s degree in information technology related field
- 3+ years of equivalent combination of technical experience and education
- Microsoft Office 365 (O365)
- Microsoft Operating Systems such as Windows Server and Windows 10/11
- Installing and configuring computer hardware operating systems and applications
- Active Directory including account creation, modification and password resets
- Microsoft Office products including Outlook, Excel, Word, PowerPoint and SharePoint
- Client VPN setup and troubleshooting
- Understanding of e-mail and spam technologies
- Basic understanding of cyber-security concepts and technologies
- Hands-on hardware experience with desktops, laptops, and servers
- Familiarity with file system support including permissions, sharing, backups and restores
- Experience with cloud platforms such as Microsoft 365 suite