Desktop Support Engineer

ECI is seeking a Desktop Support Engineer to provide end-user desktop support to multiple users running Windows, Exchange and Office 365 environments. The successful candidate will provide desktop support and end-user server administration for all client issues while responding to Level 1 and 2 service tickets.

Requirements

• Excellent communication skills
• Excellent prioritization skills
• Bachelor’s degree in information technology related field
• 3+ years of equivalent combination of technical experience and education
• Microsoft Office 365 (O365)
• Microsoft Operating Systems such as Windows Server and Windows 10/11
• Installing and configuring computer hardware operating systems and applications
• Active Directory including account creation, modification and password resets
• Microsoft Office products including Outlook, Excel, Word, PowerPoint and SharePoint
• Client VPN setup and troubleshooting
• Understanding of e-mail and spam technologies
• Basic understanding of cyber-security concepts and technologies
• Hands-on hardware experience with desktops, laptops, and servers
• Familiarity with file system support including permissions, sharing, backups and restores
• Experience with cloud platforms such as Microsoft 365 suite