Senior Service Desk Analyst

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. As a Senior Service Desk Analyst, you will provide end-user desktop support to multiple users at multiple locations running Windows, Exchange, and Office 365 environments. You will also work closely with other IT teams to ensure swift ticket resolution and meet Service level agreements (“SLAs”).

Requirements

• Minimum 2 years of end user support
• Microsoft Operating Systems such as Windows 10,11
• Microsoft Office 2010-2019 along with Exceptional experience MS Office Suite including Office 365 installation and administration, configuration, and troubleshooting
• Hands-on experience with Azure, Intune, OneDrive, Exchange online and SharePoint
• Basic PowerShell experience
• Android/iOS configuration, troubleshooting and potential integration with MDM solutions
• Familiar with cyber-security concepts, e.g., Multi-Factor Authentication (MFA), Anti-virus/Anti-malware, Software Firewall, Web Filtering
• Basic Networking: TCP/IP, LAN/WAN, DHCP, DNS, DFS, Routing, Switching and Firewalls
• Experience with hardware troubleshooting (desktop/laptop, printer, mobile device)
• Excellent communication and customer service skills with a strong ability to articulate technical information to non-technical people
• Familiarity with file system support including permissions, sharing, backups and restores
• Experience working a service desk ticketing system (ServiceNow, ConnectWise, Jira etc.)
• Experience troubleshooting file and print services

Benefits

• Competitive compensation package
• Separate sick leave and vacation leave
• Health benefit eligibility the first of the month
• Life and accident insurances