ANALYST

The Analyst - Technology Services is responsible for troubleshooting technology problems, providing regular updates, and ensuring timely completion of assigned tasks. They must have knowledge of Microsoft products, IP networks, and telecommunications, as well as effective interpersonal and communication skills.

Requirements

• Responsible for ensuring to work with concerned teams in troubleshooting of technology problems.
• Provides regular updates on the troubleshooting to the team, management, and client.
• Responsible for the routine checking of the operational condition of the accounts and ensures potential issues are reported for immediate attention/resolution.
• Conducts daily floor walk and account issue tracking.
• Responsible for ensuring timely updates are done on documentation that includes but not limited to inventory, process, procedures, and operations-related documents.
• Responsible for the implementation of changes to ensure compliance of the infrastructure to the Information security guidelines and policies.
• Responsible for the initial review, gap analysis and providing action plan to management

Benefits

• Full-time employment
• Call Center / BPO / SI / Provider work experience is highly preferred
• Required language(s): English, Filipino