Associate Process Manager
eClerxPune, Maharashtra, India
Posted December 23, 2024
Full Time
About the Company
eClerx is a productized services company offering a wide range of solutions including financial services, digital analytics, CRM, and knowledge process outsourcing. With a focus on combining people, technology, and domain expertise, eClerx aims to set industry benchmarks for client service and innovation in technology, data analytics, and process management.
Job Description
eClerx is seeking a customer operations Associate Process Manager to join their Voice process team. The role involves troubleshooting processes, improving systems and processes, managing teams, and providing solutions to improve customer satisfaction. This position requires a candidate with strong functional knowledge and the ability to apply it in a practical manner.
Requirements
- 4-9 years of experience
- Understanding of Telecom/Cable industry repair process
- Analytical and problem-solving skills
- Ability to lead, control, and motivate teams
- Understanding of performance reporting and data analysis
- Strong communication and presentation skills