Associate Process Manager
eClerxChandigarh, Chandigarh, India • Pune, Maharashtra, India
Posted September 19, 2024
Full Time
About the Company
eClerx is a productized services company offering a wide range of solutions including financial services, digital analytics, CRM, and knowledge process outsourcing. With a focus on combining people, technology, and domain expertise, eClerx aims to set industry benchmarks for client service and innovation in technology, data analytics, and process management.
Job Description
eClerx is seeking an experienced Associate Process Manager for their Customer Operations team. The role focuses on troubleshooting related processes within a Voice of operations team, with a strong emphasis on process improvement, team management, and client/vendor interactions. The ideal candidate will be a skilled problem-solver capable of leading, controlling, and motivating teams to achieve customer satisfaction and company objectives.
Requirements
- Prepare performance reports by analyzing data.
- Ensure Critical Performance Metrics are met consistently.
- Lead client/vendor reviews/calibrations.
- Manage multiple teams.