Senior Process Manager
eClerxPune, Maharashtra, India
Posted January 13, 2025
Full Time
About the Company
eClerx is a productized services company offering a wide range of solutions including financial services, digital analytics, CRM, and knowledge process outsourcing. With a focus on combining people, technology, and domain expertise, eClerx aims to set industry benchmarks for client service and innovation in technology, data analytics, and process management.
Job Description
eClerx is seeking a Senior Process Manager to lead their chat contact centre. This role involves overseeing team performance, ensuring excellent customer service, driving operational efficiency, and implementing strategies for continuous improvement. The ideal candidate will have a passion for customer satisfaction and strong leadership skills.
Requirements
- Bachelor's degree in any field.
- Minimum of 4 years of experience in contact centre management.
- Proven track record of leading and managing large teams.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficient in contact centre software and technologies.
- Strong organisational skills and attention to detail.