Head of Customer Success (m/f/d)

The Head of Customer Success will lead a team of customer engineering project managers, drive customer success, and develop technical expertise in EV charging technology.

Requirements

• Technical expertise in EV charging technology (embedded IoT, cloud systems/CPMS integration, hardware systems)
• Strong experience managing the full lifecycle of customer product development
• Leadership experience in managing technical teams and complex, customer-facing projects
• Skilled in engaging with customers at all levels -- from engineering to management -- in a highly technical domain
• Project & Process Management
• Business Acumen & Communication
• Solid track record in leading multi-stakeholder projects and applying agile methods (e.g., Scrum, Agile)
• Experience defining and improving processes and creating best practices/documentation for scalable customer success

Benefits

• Competitive salary
• Benefits