The Collections Supervisor will organize and prioritize the work of collections associates, manage trade accounts receivable portfolio, and lead a team to drive exceptional results in support of the GBS+ service mission.
Requirements
- Manage the Trade Accounts Receivable portfolio and monitor trends to address issues, speed up cash flow, and identify process improvements.
- Maintain relationships with various departments to resolve payment issues and provide KPIs analysis for senior finance leadership.
- Prepare and present productivity metrics and qualitative analysis to stakeholders; communicate with leadership on credit risks, bad debt, and bankruptcies.
- Collaborate with finance and sales management, and interface with support functions to ensure service delivery.
- Handle escalated payment delays, high-risk customer credit issues, and manage account risk through order queue policies.
- Review and monitor portfolio write-offs and reserves for bad debt; enforce credit policies and meet annual objectives/KPIs.
- Provide daily direction to staff; ensure staffing levels meet targets and standardize credit processes.
- Support audits, process improvement initiatives, system enhancements, and special projects affecting Credit Services.
- Lead, manage, and develop a team; handle HR issues, talent planning, recruiting, hiring, onboarding, and training.
- Create an environment of accountability and metric-driven success.
Benefits
- 401k Matching
- Generous Paid Time Off
- Retirement Plan