Collections Supervisor

The Collections Supervisor will organize and prioritize the work of collections associates, manage trade accounts receivable portfolio, and lead a team to drive exceptional results in support of the GBS+ service mission.

Requirements

• Manage the Trade Accounts Receivable portfolio and monitor trends to address issues, speed up cash flow, and identify process improvements.
• Maintain relationships with various departments to resolve payment issues and provide KPIs analysis for senior finance leadership.
• Prepare and present productivity metrics and qualitative analysis to stakeholders; communicate with leadership on credit risks, bad debt, and bankruptcies.
• Collaborate with finance and sales management, and interface with support functions to ensure service delivery.
• Handle escalated payment delays, high-risk customer credit issues, and manage account risk through order queue policies.
• Review and monitor portfolio write-offs and reserves for bad debt; enforce credit policies and meet annual objectives/KPIs.
• Provide daily direction to staff; ensure staffing levels meet targets and standardize credit processes.
• Support audits, process improvement initiatives, system enhancements, and special projects affecting Credit Services.
• Lead, manage, and develop a team; handle HR issues, talent planning, recruiting, hiring, onboarding, and training.
• Create an environment of accountability and metric-driven success.

Benefits

• 401k Matching
• Generous Paid Time Off
• Retirement Plan