Rated Customer Success Associate
EcoVadisQuatre Bornes, Plaines Wilhems, Mauritius • Plaines Wilhems, Mauritius
Posted February 3, 2026
Full Time
About the Company
EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology.
Job Description
We are looking for a Rated Customer Success Associate to help develop EcoVadis' rated customer success program. The successful candidate will be responsible for the onboarding and account management of our Corporate and Select customers and addressing their queries as they go through our assessment process.
Requirements
- 2+ years in an onboarding or account management, ideally in a B2B environment or SaaS environment
- Demonstrated ability to deliver high quality customer satisfaction and retention
- Attention to detail and excellent written and verbal communication skills
- Passion for sustainability
- Fluent in English and/or other European language
- Experience with Salesforce or CRM software preferred
- A basic understand of AI technology is required and any experience using AI in a customer support setting is a plus
Benefits
- Support with all the necessary office and IT equipment
- Flexible working hours
- Wellness allowance for mental and physical wellbeing
- Access to professional mental health support
- Referral bonus policy
- Learning and development
- Sustainability events and community involvement
- Peer recognition program
- Employee-led resource groups
- Travel/Vacation Grant allowance
- Transportation and Parking Allowance
- Annual performance bonus
- Remote work from abroad policy
- Career Growth Management
- Hybrid work organization (from the office or from home)
- Pension contributions and optional private health coverage
- Internet and electricity bill allowance
- Community service day when volunteering
