Customer Support Specialist

The Customer Support Specialist provides exceptional customer support in a professional and positive manner while speaking to customers via telephone or by email. They are the subject matter experts of our local government ERP software applications.

Requirements

• Aides in identifying a customer issue and provides a solution.
• Creates a detailed record of client interactions.
• Maintains a current case load and does regular follow ups with customers.
• Ability to accurately report software issues to the Development team.
• Conducts remote training sessions with customers.
• Creates documentation in an effort to aide customers within software.
• Collaborates with teammates and other outside departments across our organization to enhance software knowledge.