The Warranty and Technical Support Supervisor will lead the service technical support and warranty functions for the United States and Canada, ensuring rapid, high-quality responses to customer inquiries and product issues.
Requirements
- Supervise and mentor Technical Support Engineers and warranty personnel
- Ensure clear priorities, balanced workload, and measurable goals
- Foster a culture of accountability, professionalism, and continuous learning
- Coordinate all technical support and warranty claims for WEN-designed machines operating in the United States and Canada
- Determine warranty eligibility based on factory standards
- Request and integrate engineering support from WEN factories when deeper technical analysis is required
- Develop expertise in factory processes, documentation standards, engineering workflows, and design philosophies
- Ensure information flows cleanly in both directions
- Represent EM's service organization in discussions where factory decisions influence customer satisfaction or fleet reliability
Benefits
- Domestic and limited international travel up to 15%
- Ability to work in office and manufacturing environments
- Lift up to 25 pounds
- Ability to ascend and descend stairs daily