Warranty and Technical Support Supervisor
ELECTRIC MACHINERY COMPANY, a division of WEGMinneapolis, Minnesota, United States
Posted February 9, 2026
Full Time
About the Company
ELECTRIC MACHINERY COMPANY, a division of WEG, specializes in the assembly of electric motors, generators, and drives, providing comprehensive sub‑assembly services for synchronous, induction, and turbo machines.
Job Description
The Warranty and Technical Support Supervisor will lead the service technical support and warranty functions for the United States and Canada, ensuring rapid, high-quality responses to customer inquiries and product issues.
Requirements
- Supervise and mentor Technical Support Engineers and warranty personnel
- Ensure clear priorities, balanced workload, and measurable goals
- Foster a culture of accountability, professionalism, and continuous learning
- Coordinate all technical support and warranty claims for WEN-designed machines operating in the United States and Canada
- Determine warranty eligibility based on factory standards
- Request and integrate engineering support from WEN factories when deeper technical analysis is required
- Develop expertise in factory processes, documentation standards, engineering workflows, and design philosophies
- Ensure information flows cleanly in both directions
- Represent EM's service organization in discussions where factory decisions influence customer satisfaction or fleet reliability
Benefits
- Domestic and limited international travel up to 15%
- Ability to work in office and manufacturing environments
- Lift up to 25 pounds
- Ability to ascend and descend stairs daily
