Customer Technical Support Engineer (m/f/d)

MacDermid Alpha Electronics Solutions is seeking a Customer Technical Support Engineer to join their Film & Smart Surface Solutions team. The successful candidate will be responsible for providing technical and laboratory support to external and internal requests, developing technical knowledge for product and process evaluation, material testing and characterization, and supporting global customers and colleagues.

Requirements

• Develop technical knowledge for product and process evaluation, material testing and characterization
• Provide technical and laboratory support to external and internal requests
• Develop applications knowhow for product evaluation, material testing and characterization
• Investigate, experiment, and ensure product performance is appropriate for projects and applications
• Report project progress, publish technical reports and make presentations as needed
• Develop knowledge, understanding and conduct OEM specification testing to support ongoing and future projects
• Support complaints investigation using problem solving techniques like Ishikawa and 8D to identify root cause
• Work across functional lines with quality and production to support quality release testing and complaint investigations
• Calibrate, research and test equipment to ensure dependable research results

Benefits

• Comprehensive introduction to various areas of responsibility
• Continuous development opportunities and support through targeted training programs
• Attractive social benefits and employee offers
• Performance-oriented compensation with the opportunity to earn additional bonuses for good performance
• 30 days of vacation per year and a weekly working time of 37.5 hours
• Collegiality, respect, and recognition as fundamental values of our company