Customer Success - EMEA - Strategic
ElevenLabsNorth Grenville, Ontario, Canada • Dublin, Ireland • London, England, United Kingdom
Posted October 28, 2025
Full Time
About the Company
ElevenLabs is an AI Audio research and deployment company focused on developing realistic speech and sound effects. Their core services include Text to Speech, Speech to Speech, AI Dubbing, Content Localization, and AI Audio Research. ElevenLabs empowers users, businesses, and individuals with accessibility needs by creating dynamic audio content for various applications such as audiobooks, video games, film production, and medical training.
Job Description
ElevenLabs is a research and product company focused on audio AI, offering Creative Platform and Agents Platform products for text-to-speech, speech-to-text, and conversational AI. They have seen rapid growth and are seeking a Customer Success Manager to manage relationships with 20 enterprise and strategic clients, ensuring alignment between customer objectives and product strategy. The role offers growth opportunities within a dynamic, globally-minded team.
Requirements
- 7-9 years of experience in Customer Success, Account Management, or Strategic Partnerships within a fast-paced SaaS environment
- Proven success demonstrating and delivering value for customers leveraging technical or mission-critical products
- Strong commercial acumen with a track record of owning and exceeding renewal and expansion goals
- A builder mindset with a focus on scalable systems, operational excellence, and continuous improvement
- Exceptional communication and relationship management skills
- Analytical and creative problem-solving abilities
- Fluency in English; additional languages are an asset
Benefits
- Innovative culture
- Growth paths
- Learning & development
- Social travel
- Annual company offsite
- Co-working
