Customer Enablement Program Manager
Elite TechnologyUnited States
Posted March 18, 2026
Full Time
About the Company
Elite is the trusted automation platform for law firm operations across most of the world’s largest and most successful law firms.
Job Description
The Customer Enablement Program Manager is responsible for designing and executing strategic programs that empower customers to successfully adopt and maximize value from our products and services. This role bridges cross-functional teams to deliver scalable, high-impact enablement initiatives that improve customer onboarding, product adoption, and long-term satisfaction.
Requirements
- 5+ years in customer enablement, customer success, or program management
- Strong understanding of SaaS onboarding, training, and lifecycle management
- Experience with LMS platforms, content authoring tools, and analytics
- Excellent communication and stakeholder engagement skills
- Bachelor's degree in Business, Education, or related field (Master's preferred)
- Familiarity with Knowledge-Centered Support (KCS) and customer journey frameworks
- Experience in legal tech, enterprise SaaS, or professional services environments
- Ability to translate customer insights into actionable strategies
Benefits
- Competitive Compensation Package ($120,000 - $138,000 base salary + variable component)
- Comprehensive Healthcare Coverage (Health, Dental, Vision)
- Retirement Savings Plan with an Employer Contribution
- Professional Development Opportunities
- Time Off
- Wellness Initiatives
- Employee Assistance Program
- Generous Global Parental Leave
- Calm, free premium subscription
- Employee Discount Program
