【ELSEVIER_Corporate】Customer Success Manager
ElsevierChiyoda, Japan
Posted March 16, 2026
Full Time
About the Company
Elsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity.
Job Description
The Customer Success Manager (CSM) is accountable for ensuring customers realise maximum value from the full Elsevier product portfolio.
Requirements
- English and Japanese proficiency
- Proven experience in Customer Success, Account Management or similar customer-facing roles within SaaS or B2B environments
- Strong understanding of the subscription lifecycle, including onboarding, adoption strategies and retention drivers
- Excellent communication and engagement skills, able to influence stakeholders at all levels
- Analytical and data-driven, with the ability to translate insights into compelling narratives and actionable recommendations
- Highly organised, proactive and comfortable managing a diverse portfolio in a fast-paced environment
Benefits
- Wellbeing initiatives
- Shared parental leave
- Study assistance
- Sabbaticals
