【ELSEVIER_Corporate】Customer Success Manager
RELXChiyoda, Japan
Posted March 16, 2026
Full Time
About the Company
Elsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity.
Job Description
Elsevier is seeking a Customer Success Manager to support customers in realizing maximum value from its product portfolio. The ideal candidate will have experience in customer-facing roles within SaaS or B2B environments and a strong understanding of the subscription lifecycle.
Requirements
- English and Japanese proficiency
- Proven experience in Customer Success, Account Management or similar customer-facing roles within SaaS or B2B environments
- Strong understanding of the subscription lifecycle, including onboarding, adoption strategies and retention drivers
- Excellent communication and engagement skills, able to influence stakeholders at all levels
- Analytical and data-driven, with the ability to translate insights into compelling narratives and actionable recommendations
- Highly organised, proactive and comfortable managing a diverse portfolio in a fast-paced environment
Benefits
- Wellbeing initiatives
- Shared parental leave
- Study assistance
- Sabbaticals
- Flexible hours
