Customer Success Manager
RELXLondon, England, United Kingdom ⢠Amsterdam, North Holland, Netherlands
Posted January 28, 2026
Full Time
About the Company
Elsevier is a global information and analytics company that supports researchers, clinicians, and institutions in advancing science and improving health outcomes.
Job Description
The Customer Success Manager ensures customers receive maximum value from Elsevier's products by driving adoption, engagement, retention, and measurable outcomes.
Requirements
- Experience in Customer Success, Account Management, or another customer-facing role in SaaS or B2B environments.
- Knowledge of subscription lifecycles, onboarding practices, and retention strategies.
- Strong communication skills, with the ability to engage a wide range of stakeholders.
Benefits
- Flexible working hours
- Wellbeing initiatives
- Shared parental leave
- Study assistance
- Sabbaticals