Customer Success Manager

As a Customer Success Manager at LexisNexis Intellectual Property Solutions, you will work closely with international customers to understand their needs and provide them with tailored solutions. You will be responsible for managing customer relationships, delivering product training, and collaborating with internal teams to drive customer success and growth.

Requirements

• A university degree in mathematics, natural sciences, engineering, economics, data analytics, or a comparable field.
• Experience in a customer-facing role such as Customer Success, Consulting, Solution Support, Technology Analysis, or a similar position.
• Strong analytical and problem-solving skills, with the ability to structure complex topics and explain them clearly and logically.
• Excellent communication and presentation skills, with confidence in engaging directly with international customers.
• Proven ability to manage expectations, build trust, and guide customers toward practical, value-driven outcomes.

Benefits

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Life assurance
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work