Customer Success Manager

The Customer Success Manager is responsible for delivering high-impact product training and driving adoption across a high volume of strategic accounts within the UK market. The role requires a customer-centric approach, strong presentation and facilitation skills, and ability to engage and influence stakeholders at various levels.

Requirements

• Experience delivering software or product training, ideally within legal, professional services, or technology environments.
• Understanding of the UK legal market and law firm structures.
• Ability to manage multiple accounts and shifting priorities.
• Strong presentation and facilitation skills, both virtually and in person.
• Ability to engage and influence stakeholders at various levels.
• Comfortable using data and insights to guide decisions.
• Strong organisational and prioritisation skills.
• Interest in how AI can support efficiency and client experience.

Benefits

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Life assurance
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work