Specialist I Customer Support Administration

Join Emerson as a Specialist I, Customer Support Administration, to act as an intermediary between the company and customers. Provide excellent customer service and support in a hybrid work environment. Demonstrated passion for results, communication skills, and customer satisfaction required.

Requirements

• Handle post-order customer requests via call and email.
• Perform commercial screening of orders.
• Manage customer order records.
• Assist in workload management and help optimize work processes.
• Participate in initiatives within the functional unit.
• Bachelor’s degree in any 4-year course.
• At least 1.5 years of experience in an order management-related customer service role and/or data administration support or functions.
• Professional written and verbal communication skills.
• Demonstrated experience in turning disgruntled customers into satisfied customers.
• Proven record of displaying excellent customer service.

Benefits

• Competitive benefits plans
• Variety of medical insurance plans
• Employee Assistance Program
• Employee resource groups
• Recognition
• Flexible time off plans
• Paid parental leave (maternal and paternal)
• Vacation and holiday leave