Associate Client Service Manager

The Associate Client Service Manager is accountable for client satisfaction, relationship and resources for aligned clients, with responsibilities including building trusted client partnerships, managing client satisfaction, and ensuring timely and accurate client invoicing.

Requirements

• Excellent customer focus/service orientation
• Excellent written and verbal communication skills
• Strong MS Office suite skills
• Continuous improvement and team work mindset
• Able to effectively estimate, negotiate, acquire, and manage resources
• Proven ability to establish the critical path in complex client situations
• Proactive in working and resolving conflicts among team members
• Able to influence others to obtain client commitment and grow business opportunities
• Proficient in coaching others