IT Support Analyst

Role Overview

We are seeking an IT Support Analyst to join our dynamic team in Toronto. The IT Support Analyst will provide technical support to users, troubleshoot issues, and maintain a high degree of customer service. The role requires experience in administering Active Directory, Office365, and Microsoft operating systems.

What You Will Do

The IT Support Analyst will triage and escalate tickets, provide basic in-house training, publish support documentation, and support external clients onsite. The role also involves ordering and deploying computer hardware, arranging for external technical support, and participating in on-call rotation.

Why It Might Be a Fit

To be successful as the IT Support Analyst, you will need 2-3 years of previous IT Service Desk and/or Technical Call Centre experience, incident management experience, and experience in administering Security Groups, Active Directory, and Office365.

Requirements

• 2-3 years previous IT Service Desk and/or Technical Call Centre experience
• Incident Management experience
• Experience in administering Security Groups, Active Directory, Office365
• Strong knowledge of Microsoft based operating systems
• Experience with using and troubleshooting Outlook
• A diploma or high school education with additional technical training
• 2-3 years of additional troubleshooting experience with end user hardware or software
• Up to date Microsoft certifications considered an asset
• Excellent communication skills
• Demonstrate an understanding of the needs of the customer and focus on anticipating, meeting, and exceeding those needs

Benefits

• Extended health care and dental benefits
• A retirement savings plan with company contributions
• A suite of Health & Wellness offerings
• Mental Health programs and support for you and your family
• Assistance for the completion of industry designations
• Competitive compensation