IT Support Analyst

Role Overview

The IT Support Specialist is the first line of support for internal IT requests at Maverick, handling everything from account administration to hardware setup and basic troubleshooting. The role offers genuine career development, with a clear pathway into Microsoft 365 and cloud administration responsibilities as the organization's infrastructure buildout progresses.

What You Will Do

Respond to and resolve incoming IT support tickets, manage user account administration, support laptop and desktop deployments, and maintain documentation of IT processes and procedures.

Why It Might Be a Fit

This entry-level role is designed for someone eager to learn and grow within a tech environment, with a clear pathway for career development and potential to grow into a senior operations or security-focused role within the Andromeda ecosystem.

Requirements

• Relevant post-secondary education in Information Technology, Computer Science, or a related field, or equivalent practical experience
• Strong communication skills with the ability to explain technical concepts to non-technical users
• Problem-solving mindset and ability to work independently
• Professional demeanor and ability to collaborate effectively within a small team

Benefits

• Competitive salary: $55,000 to $60,000 CAD
• Drug, dental, and vision benefits
• Profit sharing bonus program (varies annually based on company performance)
• Eligibility for performance-based achievement bonus of 10%
• RRSP matching contributions
• Employee Stock Ownership Plan (ESOP) with company contributions
• Remote work flexibility within Ontario