IT Systems Support Analyst
NORRToronto, Ontario, Canada
Posted March 27, 2026
60000 - 90000 CAD
Full Time
About the Company
NORR is a global, employee-owned architecture, engineering and planning firm that delivers integrated design solutions across 12 market sectors in Canada, the US, UK and UAE. With a team of 750 architects, engineers, planners and interior designers, the firm specializes in architecture, interior design, MEP engineering, master planning, project management and sustainability services, including life-cycle assessments and immersive design. NORR’s core strength lies in its collaborative, client-centric approach that blends design excellence with a commitment to sustainable development goals. The firm’s long-standing heritage since 1938, combined with its fully integrated service offering, positions it as a leader in delivering innovative, high-performance built environments.
Job Description
We are seeking an IT Systems Support Analyst to join our Information Technology team, providing real-time support to the Toronto office and multiple partnering offices across North America and the UK.
Requirements
- Diagnoses, troubleshoots, and fixes hardware, software, network, and user account issues across multiple platforms
- Deploys, configures, patches, updates or rolls out approved software, operating systems, and security updates
- Manages iOS and Android mobile devices using MDM solution (Intune)
- Documents all support tasks, resolutions, workarounds in the ticketing system
- Assists with user onboarding/offboarding: setup new user accounts, permissions, setup hardware, IT orientation
- Maintains asset inventory
- Liaises with third-party vendors and contractors when needed
Benefits
- Generous Paid Time Off
- 401k Matching
- Health Insurance
- Retirement Plan
- Life Insurance
- Paid Vacation
- Dental Insurance
