IT Support Analyst 0526
Nexus IT GroupUnited States
Posted May 7, 2026
Full Time
About the Company
Nexus IT Group is a premier IT staffing and direct placement firm that has served more than 1,000 enterprise clients across major U.S. markets since its founding in 2010. The company specializes in recruiting talent for a broad spectrum of technology disciplines— including application and mobile development, infrastructure and support, security, consulting, cloud, DevOps, big data, analytics, network engineering, and AI/ML on platforms such as AWS and Azure. Nexus differentiates itself by turning the job-search experience into a simple, engaging, and educational process, supported by a culture that has earned recognition as one of the fastest-growing firms in the industry. Headquartered in Overland Park, Kansas, Nexus IT Group continues to innovate talent acquisition strategies that attract, engage, and retain high-quality IT professionals.
Job Description
The IT Support Analyst will resolve IT issues, manage tickets, and perform various administrative tasks, including creating and disabling accounts, tracking hardware inventory, and delivering IT orientation/training to new employees.
Requirements
- Windows 11 and Mac OS troubleshooting (hardware and software)
- Microsoft 365 / O365 suite: Outlook, Teams, SharePoint, OneDrive, Word, Excel, PowerPoint, OneNote
- Active Directory / AD Manager: new hire account creation, terminations, and access management
- Mobile device support: iPhones, iPads, MiFi devices
- Network fundamentals: WAN, LAN, (VoIP/telecom a plus)
- Peripheral troubleshooting: printers and related hardware
- Ticketing system experience (any platform; formal system experience is a plus)
- Microsoft Copilot usage within M365 apps — strongly preferred
