Account Manager,CE

Account Manager,CE is responsible for providing customer service to external and internal customers and third parties, and carrying out designated tasks within the External Collections and Customer Support function.

Requirements

• Ensure Service Level Agreement parameters are met, including incoming post/fax/emails and work lists and export files.
• Facilitate verbal and written communication with customers and authorized third parties as required.
• Maintain accurate records on the Company’s internal systems.
• Maintain a high level of quality at all times & carry out any other ad-hoc duties as requested by management.
• Negotiate with the customer or authorized third parties to reach agreement on payment or resolution of issues.
• Provide an efficient professional service to both internal and external stakeholders at all times.
• Provide support, cover, assistance and or guidance to other teams within support operations as required.
• Use a variety of systems in addition to Midland Credit Management's internal systems to obtain, utilize and process documentation relating to customers / authorized third parties.

Benefits

• Wide array of wellness and mental health initiatives
• Support volunteerism and environmental efforts
• Employee education through leadership training, skill-building, and tuition reimbursements
• Promotion opportunities from within
• Employee-First Approach focused on supporting, developing, and recognizing employees