Account Manager,CE is responsible for providing customer service to external and internal customers and third parties, and carrying out designated tasks within the External Collections and Customer Support function.
Requirements
- Ensure Service Level Agreement parameters are met, including incoming post/fax/emails and work lists and export files.
- Facilitate verbal and written communication with customers and authorized third parties as required.
- Maintain accurate records on the Company’s internal systems.
- Maintain a high level of quality at all times & carry out any other ad-hoc duties as requested by management.
- Negotiate with the customer or authorized third parties to reach agreement on payment or resolution of issues.
- Provide an efficient professional service to both internal and external stakeholders at all times.
- Provide support, cover, assistance and or guidance to other teams within support operations as required.
- Use a variety of systems in addition to Midland Credit Management's internal systems to obtain, utilize and process documentation relating to customers / authorized third parties.
Benefits
- Wide array of wellness and mental health initiatives
- Support volunteerism and environmental efforts
- Employee education through leadership training, skill-building, and tuition reimbursements
- Promotion opportunities from within
- Employee-First Approach focused on supporting, developing, and recognizing employees