As a Senior Customer Success Manager, your mission will be to lead strategic customer relationships, maximize account growth, and serve as a trusted commercial advisor to our most valued customers. This is a highly visible role that blends commercial focus with strategic influence, helping to shape how we serve, grow, and retain our most critical customer relationships.
Requirements
- 8+ years of experience in a Senior CSM, Key Account Manager, or similar client-facing role within the payments, fintech, or financial services industry.
- Proven success managing and growing high-value, complex enterprise accounts with multiple stakeholders and business units.
- Strong commercial mindset with a track record of driving revenue through upsell, expansion, and strategic account development.
- Experience engaging with C-level stakeholders and navigating enterprise customer environments with credibility and confidence.
- Strong understanding of financial regulations, compliance requirements, and product offerings in the BaaS, embedded finance, or issuer/processor space.
- Data-driven decision-maker with excellent communication, planning, and prioritisation skills.
- Demonstrated ability to balance strategic thinking with hands-on execution in a fast-paced, evolving environment.
- Comfortable leading cross-functional collaboration across teams such as Sales, Legal, Product, and Technical Delivery.
- Passionate about customer advocacy and long-term success.
- Fluency in English required; additional European languages are a plus.
- Experience working with banks, fleet & mobility, or employee benefits customers is an advantage.
Benefits
- Fair pay and employee stock option
- Flexible paid time off
- Regular fun with your team
- Individual learning budget
- Healthcare Insurance, mobile phone, and more
