Program Lead, Ottawa (Client Services & Team Leadership)

We are seeking an enthusiastic and experienced professional who excels at leading teams and fostering positive, effective relationships with clients and agents. The Program Lead is central to the success of our homestay programs, driving team accountability, leading projects, managing client partnerships, and shaping the overall program and business strategy.

Requirements

• Three or more years of Customer Service experience
• Five or more years working with international students
• One or more years of Leadership experience
• Post-Secondary Education (College Diploma or Bachelors Degree) in International Studies, Social Sciences, or another related program
• Innate ability to work independently in an autonomous, flexible, and virtual office environment
• Demonstrated ability to exercise sound judgment when navigating complex, nuanced, or sensitive situations involving multiple stakeholders
• Exceptional Customer Service skills
• Excellent Word, Excel, Email, and Database skills
• Strong verbal and written English communication. French is an asset for positions assigned to Quebec and parts of Ontario.
• Ability to pass a Criminal Record Check and a Vulnerable Sector Check

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance