As a Client Engagement Executive, you will be responsible for growing existing Ensono client accounts by developing strategic client relationships and ensuring customer satisfaction through world-class delivery. You will be the main point of contact at Ensono for the client, responsible for the commercial relationship and maximizing current service portfolio.
Requirements
- Be the Client’s main point of contact at Ensono
- Own executive relationship map & expansion of key technical and business relationships
- Whitespace growth of existing services
- Building key partnership and alliance relationships that impact the client or Ensono's ability to grow and transform
- Managing messaging to the client on operational stability via active partnership with Service Delivery Management
- Enabling and selling new services sales across the client’s IT landscape
- Understand client’s competitive services landscape for Ensono whitespace services
- Leverage Advisory & Consulting and Specialist team to identify client needs and build services growth plan by account
- Identifying and engaging in client’s cloud and transformation strategy
- Introducing cloud native development practice areas
- Responsible for account plan, account strategy, account services growth plan, and SFDC data stewardship on the account
- Bring the right Ensono relationships to the client on a regular basis
- Weekly internal client status and opportunity reviews
- Monthly business reviews with the client and Ensono account team
- Quarterly business reviews with client and Ensono account team
- Manage Ensono Executive sponsor program by client
- Be Accountable to bring the right technical and sales specialist roles to new service opportunities
- Engage, be curious, drive positive disruption across the clients’ IT teams: infrastructure, applications, business units
- Listen and help clients in their transformation goals
- Maintain client relationship map including key competitors and their client sponsors
- Partner with SDM team to analyze, prioritize & communicate client health and CSAT to key stakeholders
- Use data and influence to highlight and escalate service delivery issues that are getting in the way of client/ account growth
- Accountable for driving MBR and QBR
- Actively influence the SDM team and other Ensono resources to address operational and commercial challenges, and ensure they are communicating resolution status to client.
Benefits
- Unlimited Paid Days Off
- Two health plan options through Blue Cross Blue Shield
- 401k with company match
- Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
- Depending on location, ability to take advantage of fitness centers
- Wellness program
- Flexible work schedule
