Customer Success Team Lead
Esteiro Holdings LimitedEngland, United Kingdom
Posted March 17, 2026
Full Time
About the Company
Gold-Vision CRM is a leading provider of CRM solutions designed to help businesses manage customer relationships effectively.
Job Description
As a Customer Success Team Lead, you will lead a small Customer Success Team driving retention and expansion in a highly competitive market, managing customer success plans, and introducing key initiatives to increase Gold-Vision value.
Requirements
- Proven experience in Customer Success, Account Management, or Client Leadership role
- Proven experience with customer marketing and driving customer success
- Experience of managing a small team
- Experience in a SaaS or technology company is favourable
- Direct ownership of commercial renewals and retention targets
- Experience defending value against strong or feature-led competitors
Benefits
- Flexible working arrangements (3:2 hybrid, flexible start times)
- Supportive, collaborative team environment
- 23 days holiday + Bank Holidays
- Free parking in Central Northampton
- Company Pension Scheme
