Query Management and Case Administration Officer - Birmingham

We’re looking for exceptional candidates to join our team in the role of Customer Service and Administration Officer (Query Management & Case Administration) working to support the first of our new Courts and Tribunal Service Centres (CTSCs). The role provides an accessible and inclusive service to users, providing clear signposting and guidance to all users, coaching them in the use of the online platform and providing information to resolve their queries and processing/updating high-volume case details accurately and efficiently.

Requirements

• Provide professional friendly support and guidance to users of online services via a variety of channels (telephony, webchat, email)
• Jurisdiction-related administration using HMCTS predefined protocols and processes to process non-automated work
• Undertake case-readiness assessment and progress the case to the next phase

Benefits

• Opportunity to be part of a team that is transforming the justice system
• Competitive salary
• Opportunity to work in a dynamic and fast-paced environment