Customer Service Manager
EurofiberFlemish Brabant, Belgium
Posted February 7, 2026
Full Time
About the Company
Eurofiber is a leading provider of open digital infrastructure since 2000, offering smart cloud solutions and connectivity services through its extensive 70,500 km fiberoptic network across the Netherlands, Belgium, France, and Germany. With ten datacenters and the DCspine platform for interconnectivity, Eurofiber empowers customers with freedom to choose their digital ecosystem. Recognized as vital infrastructure by the Dutch government, Eurofiber is expanding its reach and fostering innovation in the digital society.
Job Description
The Customer Service Manager is responsible for managing and developing relationships with key clients, optimizing and executing end-to-end administrative processes, and contributing to the development of the Belgian Sales Plan.
Requirements
- Minimum 5 years of experience in service management and/or customer relationship management
- Strong organizational skills and ability to direct teams
- Excellent verbal and written communication skills
- Strong customer-, service-, and quality-oriented
- Excellent command of the English language
- ITIL Foundation, PRINCE2, or equivalent (a plus)
- Demonstrated experience with continuous improvement initiatives
- Demonstrated experience in managing solutions for large and complex clients
- Strong financial insight
Benefits
- Competitive salary package
- Company car
- Bonus system
- Flexible working hours
- Free fruit and soup during lunch
- 33 paid vacation days per year
- Active development of skills and competencies
