Implementation Specialist

Role Overview

As an Implementation Specialist, you will onboard new customers to the EverHealth platform, providing training and consulting to ensure a smooth transition. You will work with customers to develop their skills and confidence in using the software. This role requires strong communication and problem-solving skills, as well as experience in healthcare tech and onboarding/implementation roles.

What You Will Do

Host webinar training sessions, serve as the main point of contact for customers, manage onboarding projects, respond to customer inquiries, and identify and escalate priority issues.

Why It Might Be a Fit

This role is a great fit for someone with a strong bedside manner, excellent communication skills, and experience in healthcare tech. You will have the opportunity to work with a dynamic customer base and develop your skills as a product specialist.

Requirements

• Associate's or Bachelor's degree in Business Administration, Healthcare Administration, Project Management, Nursing or similar field
• Minimum 2 years of experience working in Healthcare Tech, namely in an onboarding/implementation or customer success role
• Strong bedside-like manner
• Excellent verbal and written communication skills
• Strong problem-solving skills
• Impeccable time management skills
• Project Management experience a strong plus
• Experience with Salesforce, Taskray, and ChurnZero or similar tools a strong plus

Benefits

• Flexibility to work where/how you want within your country of employment
• Robust health and wellness benefits, including an annual wellness stipend
• 401k or RRSP with company match
• Annual wellness stipend
• Flexible and generous paid time off
• Employee Stock Purchase Program