Delivery Manager IT - Anglais courant H/F
EVERIENCEParis, Ile-de-France, France
Posted July 18, 2025
Full Time
About the Company
HELPLINE is a French company of Digital Services (ESN) that accompanies IT and business directions in their transformation projects.
Job Description
HELPLINE recruits an IT Delivery Manager for one of its major customers. The position is open in Paris.
Requirements
- Ensure the follow-up and management of all services offered by the infogérant
- Verify the maintenance of contractual commitments (SLA)
- Relay the company's HR policy to employees
- Coordinate, follow up and ensure proper handling of incidents and service requests from the client
- Coordinate and ensure proper handling of change requests from the client or infogérant
- Ensure the integrity of all IT assets under the infogérant's responsibility
- Ensure and pilot annual DRP (Disaster Recovery Plan) exercises between IT internal teams and infogérant
- Ensure the necessary comitology for all these actions
- Propose, identify and define actions for evolution and improvement of services
Benefits
- 50% employee contribution to the health insurance fund
- 50% employer contribution to public transportation costs
- Meal ticket card (9.5€ employer contribution to 60%)
- Co-optation bonuses up to 1000€
- 2-6 week integration process
- CSE with many cultural benefits
- Training institute to support the development of your skills
- Mobility partner
- Employer contribution to health insurance