RTA - Specialist
EveriseLocation not specified
Posted September 10, 2025
Full Time
About the Company
Elevate customer experiences for people around the world.
Job Description
As a RTA - Specialist, you will be the first point of contact for service-related escalations, constantly monitor floor activities, and manage client & stakeholder requirements.
Requirements
- Minimum 15 months experience in WFM RTA domain
- Flexible and willing to work 24*7 environment
- Very good proficiency in MS Excel
- Prior Workforce Management experience in Scheduling or Reporting
- Knowledge of Work force management software
- Experience on Verint (WFM tool) or any other tool
- Strong analytical and communication skills
- Ability to analyse performance data in real time
