Gqeberha / Port Elizabeth, Eastern Cape, South Africa • Western Cape, South Africa
Posted August 26, 2025
Full Time
About the Company
Teleperformance offers digitally-powered business services to support global brands and promote sustainable practices.
Job Description
The Real-Time Analyst (RTA) is responsible for managing and monitoring real-time resource allocation in our contact center to meet forecasted call volumes while ensuring service level goals and efficiency targets.
Requirements
- Minimum 18 months of tenure as an RTA
- Experience within a BPO
- Experience in workforce management or real-time monitoring within a contact center environment
- Matric equivalent qualification
- Proven experience with tools like IEX, Aspect, Calabrio, or similar platforms
