Customer Support Representative (English Speaker)
EveryMatrixRomania
Posted April 6, 2026
Full Time
About the Company
EveryMatrix delivers iGaming software, solutions, content and services for casino, sports betting, payments, and affiliate management to global Tier 1 operators as well as to newer brands. The platform is highly modular, scalable, and compliant, allowing operators to choose the optimal EveryMatrix solution and combine with third-party and in-house technology and capabilities.  EveryMatrix empowers clients to unleash bold ideas and deliver outstanding player experiences in regulated markets. The company has more than 1,300 employees across 15 offices in 15 countries and serves 300+ customers worldwide, including the regulated US market.  EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification.  EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.
Job Description
EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We're looking for a dedicated Customer Support Representative (English Speaker) to join our team in Bucharest!
Requirements
- Fluency in English (native or near-native)
- Previous experience in customer support, preferably in the iGaming industry or a fast-paced digital environment
- Strong problem-solving and communication skills
- A customer-first attitude with a proactive and empathetic approach
Benefits
- 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us
- Hybrid work schedule is available after the first three months of employment, with up to 50 days of work from home per year
- Two Free Fridays each year, limited to one per quarter
- 3 sick leave days per year, no doctor's note required
- Daily catered lunch or monthly lunch allowance
- Private Medical Subscription
- Access online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training
- Access to an Employee Assistance Program through TELUS Health
- Parking, on-site massages, and frequent team-building activities in various locations
