Evolution is a leading B2B provider of online casinos, hiring an ITO Support Specialist to provide technical assistance and troubleshoot issues with computer systems, software applications, and network infrastructure.
Requirements
- First/Second line IT support for company internal users and contractors.
- Installing, configuring and troubleshooting user laptops, workstations, printers, mobile devices and other office IT equipment
- Configuring, administering and updating Windows, MAC, Linux operating systems on user devices.
- Managing user device environment using user device management tools.
- Creating and managing user accounts in Okta, AD, Azure AD, o365 and other systems.
- Physical network related tasks (patching, device installation, ports assignment).
- Server and network equipment installation and maintenance, cable patching in off-site data centers and onsite server rooms.
- Keeping inventory of IT purchases and assets - creating/updating inventory records, assigning equipment to users, auditing inventory, performing decommissioning.
- Working closely with the facility and security teams to resolve security issues.
- Constant development and improvements of local IT infrastructure.
- Replacing colleagues or direct manager during their vacations, sick leaves and other absences.
- Installation and configuration as per solution designs and architecture and following system change requests for office and DC IT infrastructure and computer hardware.
- Accounts management.
- Providing IT assets management according to internal procedures.
- Providing service/system operations and regular/ad-hoc maintenance to ensure fulfilment of service availability and security requirements.
- Providing accurate service/system metrics data and reporting on service/system availability, capacity and security.
- Timely issues resolution, escalation to third party suppliers and problem analysis and resolution.
- Provisioning system updates and deployments according to respective internal procedures.
- User request fulfilment according to established SLAs
Benefits
- Competitive Salary ($48k-$55k depending on experience)
- Paid Time Off
- Paid Holidays
- Medical, Dental & Vision Insurance Plans
- Company Paid Life and AD&D Insurance
- Nationwide Employee Discount Program
- Full Training & Growth Opportunities
- 401K Employer Match
