Assistant Manager-Customer Service Strategy & Planning-Customer Engagement
EXLIndia
Posted January 23, 2026
Full Time
About the Company
EXL is a digital transformation partner specializing in operations management, decision analytics, and technology platforms. They offer tailored solutions to help businesses leverage data for better decisions, drive efficiency, and maintain a competitive edge. EXL's collaborative approach, deep industry expertise, and focus on outcomes make them distinctive in their field.
Job Description
Monitor transactions, provide coaching and feedback, handle escalations, and ensure compliance with internal policies and procedures.
Requirements
- Monitor transactions
- Provide coaching and feedback
- Handle escalations
- Ensure compliance with internal policies and procedures