Assistant Manager-Voice-Customer Service
EXLNoida, Uttar Pradesh, India
Posted October 24, 2025
Full Time
About the Company
EXL is a digital transformation partner specializing in operations management, decision analytics, and technology platforms. They offer tailored solutions to help businesses leverage data for better decisions, drive efficiency, and maintain a competitive edge. EXL's collaborative approach, deep industry expertise, and focus on outcomes make them distinctive in their field.
Job Description
The Assistant Manager-Voice-Customer Service is responsible for maintaining and improving process performance, employee satisfaction, and development, while ensuring customer satisfaction and compliance with policies.
Requirements
- Monitoring process performance and reporting
- Improving quality of agents and team
- Handling complaints and ensuring compliance with financial, business decisions, and regulatory requirements
- Achieving SLA
- Coaching and working under pressure
- Conflict management
- Leadership capabilities
Benefits
- None specified