AI Client Success Manager
ExpedientCleveland, Ohio, United States
Posted March 23, 2026
150000 - 225000 USD
Full Time
About the Company
Expedient is a company that prioritizes ongoing education and continuous innovation to remain at the forefront of the information technology landscape.
Job Description
We are seeking a high impact Client Success Manager (CSM) who will accelerate the adoption and business value of our AI CTRL services across our existing client base.
Requirements
- Drive Adoption & Deliver Measurable Customer Value
- Identify and Close Strategic Account Growth Opportunities (Cross-Sell)
- Develop a deep understanding of the client's business objectives and create tailored success plans
- Drive user adoption and engagement
- Monitor client health and usage data
- Proactively identify and address any risks or opportunities
- Act as the voice of the client
Benefits
- Generous Paid Time Off
- Parental Leave
- Top-tier medical, dental, and vision
- Disability and life insurance
- 401(k) with a generous match
- Wellness engagement opportunities
- Hybrid work model