Product Support Team

Role Overview

The Product Support Organization is a dynamic team of product, industry, and workflow experts responsible for delivering support services to customers. We provide technical guidance, analytics, thought leadership, and hands-on problem resolution to help customers maximize the business value and adoption of their technology investments.

What You Will Do

As a Technical Support Specialist, you will resolve customer issues reported to Autodesk via phone, web, online forums, and other channels, and document these for our Knowledge Base. As a Designated Support Specialist, you will be a trusted advisor to a portfolio of Named Accounts, working together with an account team to build relationships and help customers reach their desired outcomes.

Why It Might Be a Fit

We look for individuals with problem-solving skills, relationship-building skills, and self-driven individuals who are proficient in software skills such as Revit, BIM 360, and Inventor, and languages such as German, French, Italian, and Spanish.

Requirements

• Problem-solving skills
• Relationship-building skills
• Self-driven
• Proficiency in software skills such as Revit, BIM 360, and Inventor
• Proficiency in languages such as German, French, Italian, and Spanish